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1 (of 8). Articulate – Office Personnel communicates what is expected of me in a clear manner that is understandable.

2. Courteous – Office Personnel respects the feelings of others and is polite on the job.

3. Stable – Office Personnel is even tempered and absorbs routine pressures of the job without disrupting the work environment.

4. Follow-thru – Office Personnel follows up on concerns and problems that I bring to him/her in a reasonable time frame and without letting them fall through the cracks.

5. Fairness – When problems arise between employees, Office Personnel evaluates the entire situation and helps resolve the problem fairly without showing favoritism to any individual or group.

6. Knowledgeable – Office Personnel is knowledgeable with all aspects of our business and is able to resolve problems quickly and without disrupting the office.

7. Appropriate – Office Personnel acts appropriately and does not make staff or patients feel uncomfortable.

8. Approachable – Office Personnel has a demeanor that encourages staff to approach them with problems and concerns.

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